Contractor story · Crown Rise Construction
The Whole Package for an Ambitious Contractor
For Justin Martin of Crown Rise Construction, a supplier relationship only works when the people, product range, delivery and accountability work together.
Business
Crown Rise Construction
Founded
May 2023
Team
Owner + two employees
What matters
The whole package
The business
A young company built on responsibility
Justin started roofing at 16 and founded Crown Rise Construction in May 2023. Today, he leads a three-person team—himself and two employees he describes as incredible.
As an owner, every supplier relationship affects how confidently his team can serve customers. The right fit needs to support the whole job, from the first question to the final delivery.
The supplier relationship
Why one good relationship is not enough
Healthy relationships matter to Justin, but they must be backed by products, responsive service and a team that takes ownership when something needs to be fixed.
01
It starts with relationships
Justin values people who answer questions and make it easy to work together. That trust begins at the front desk and carries through every interaction.
02
Product depth keeps work moving
A good relationship can stall when the needed product is unavailable. Breadth matters because it lets a contractor keep serving the customer without starting over elsewhere.
03
Every touchpoint matters
Justin points to healthy relationships across Country Towne—from the front door and sales team to delivery drivers and the trim shop.
04
Options help customers choose
Exterior work can mean a roof, walls, a garage interior, a storefront or an old barn. A wide range gives Justin practical options to show each customer.
05
Speed must include ownership
Quick deliveries help a job move. When a mistake happens, Justin says what matters is ownership: the issue is acknowledged and fixed.
06
A relationship built for the long term
For a new contractor or an established business, continuity matters. Justin values being able to keep one trusted relationship flowing instead of repeatedly starting over.
Behind the work
The people and capability behind the relationship
A completed Crown Rise Construction steel building shows the work customers see.
Installation experience turns supplied materials into a finished exterior.
Custom trim and coordinated delivery help keep varied projects moving.
Why the relationship works
Relationships. Range. Responsibility.
Relationships
Healthy connections across the front desk, sales, delivery and trim shop.
Range
Metal options for roofs, walls, interiors, storefronts, barns and more.
Responsibility
Quick delivery backed by ownership when something needs to be fixed.
In Justin’s words
Ambitious: the word Justin uses for Country Towne
Justin recommends Country Towne to contractors who want a company they can trust and work with long term—one that supplies useful products, delivers quickly and owns the outcome when a mistake happens.
The full conversation
Questions contractors ask about Justin’s story
What does Justin mean by “the whole package”?
He describes a supplier relationship that combines responsive people, useful product breadth, quick delivery and ownership when something needs to be fixed.
When did Justin start Crown Rise Construction?
Justin says he founded Crown Rise Construction in May 2023 after starting roofing at age 16. At the time of filming, the company was Justin and two employees.
What kinds of projects does Crown Rise Construction work on?
Justin describes exterior metal work across roofs, walls and garage interiors, ranging from storefronts to barns.
Why does Justin recommend Country Towne?
He points to long-term trust, a useful range of products, quick deliveries and accountability when a mistake happens.
Read the full video transcript
Transcript note: Lightly edited for punctuation and the correct spelling of Country Towne. The customer’s “next 50 years” comment describes the choices he discusses with his customers; it is not a product-life or warranty claim.
00:00 I’m Justin Martin. I started roofing at 16. In May of 2023 is when I started Crown Rise Construction. So I’m the owner and I have two employees. They’re incredible, and that’s what we’ve been doing for the last two and a half years.
00:16 I think what matters most to me when I’m looking for a supplier would be the kind of relationship that I have. You kind of need, like, the whole package. You can have a company that you have a good relationship with—front desk, sales, or somebody’s there to answer your question—but then if they don’t have products to back up that good relationship, then it can come to a halt because you need something that they don’t have, and so you’re forced to go somewhere else, right?
00:43 With Country Towne, whether it’s walking in the front door, the delivery drivers, or if I’ve got to pick something up from the trim shop, or the salespeople, I’ve just been able to have healthy relationships with every single one of those aspects, and that’s been huge for me.
00:58 If I were to put Country Towne into one word, I would say ambitious. I would say an ambitious company offering metal products. In my world, it’s exterior work, whether that’s the roof, the walls, the inside of a garage on the wall, and that ranges from a storefront to an old barn like I’m working on now.
01:19 I like to give my customer options. What do you want to see on your house for the next 50 years, right? So being able to come to Country Towne and have all of these different options and get to work with them, and just have that relationship flow, and not constantly trying to build new ones and start over, you know.
01:38 Whether it’s a new contractor that’s starting up and looking for a company that they can trust and work with long-term, Country Towne would be someone I would recommend. And then even a contractor who’s been in business for a long time but needs a company that supplies a good product, quick deliveries, and even when there is a mistake that happens, right, that there’s ownership there and it’s fixed. Country Towne offers that, and that’s why I love to keep coming back to work with you guys.
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